We may collect personal information that you voluntarily provide to us when you contact us, request a service, or make a purchase. This information may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Information: Details about your computer or console issue, service history, and any other information you provide to help us with your repair or sale.
• Payment Information: We do not directly collect or store your payment information. All credit card transactions are handled by a secure third-party payment processor.
• Website Usage Data: Information about how you access and use our website, such as your IP address, browser type, and pages you visit. This data is collected to improve our website's functionality and user experience.

We use the information we collect for the following purposes:

• To Provide Services: To schedule appointments, perform computer and console repairs, and manage sales.
• To Communicate With You: To respond to your inquiries, provide updates on your service request, and send invoices or receipts.
• To Improve Our Services: To understand the needs of our customers and enhance our service offerings.
• For Business Operations: To keep records, manage our business, and comply with legal obligations.

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors or booking software. These parties are contractually obligated to keep your information confidential and secure. We will only disclose your information to others in the following situations:

• With your explicit consent.
• When required by law, such as in response to a court order or subpoena.
• To protect our rights, property, or safety, or the rights, property, or safety of our customers or the public.

As a resident of Canada, you have the right to access and correct the personal information we hold about you. If you would like to review, update, or correct your information, please contact us using the details below.

We are committed to protecting your personal information. We use a variety of security measures to safeguard your data, including secure servers and limited access to information. However, no method of transmission over the Internet or electronic storage is 100% secure.   

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the "Last Updated" date at the top of the policy will be revised.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: +1 403-647-6267
• Address: PO Box 14 Warner, Alberta, T0K 2L0

By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. However, withdrawing consent may impact our ability to provide you with certain services.

If you provide us with personal information about another person (such as a family member's device), you confirm that you have their consent to do so. 

 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

- Service records: Retained for 7 years for accounting and warranty purposes

- Contact information: Retained while you remain a customer, or until you request deletion

- Website usage data: Typically retained for 2 years

When your information is no longer needed, we will securely delete or anonymize it.

 Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

- Remember your preferences

- Analyze website traffic and usage patterns

- Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

For more information, please see our Cookie Policy.

Under Canada's privacy laws (PIPEDA), you have the right to:

- Access your personal information we hold

- Request correction of inaccurate information

- Withdraw consent for certain uses of your information

- Request deletion of your information (subject to legal requirements)

- File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376